Privacy policy

🔒 Privacy Policy

Last updated: July 13, 2025

This Privacy Policy explains how Aphoria ("we", "us", "our") collects, uses, and protects your personal information when you visit or shop at www.aphoria.ca (the "Site").

By using our Site and Services, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

✨ Changes to This Policy

We may update this Privacy Policy from time to time (for example, to reflect new legal requirements or business updates). Any changes will be posted here with a new “Last updated” date.

📋 Information We Collect

We collect personal information in three ways:

  1. Directly from you (when you place an order, sign up, or contact us)

    • Name, address, phone number, and email

    • Order details (billing, shipping, payment confirmation)

    • Account login information (if you create one)

    • Customer support messages

  2. Automatically (when you browse our Site)

    • Device type, browser, IP address

    • Pages visited, time spent, interactions

    • Collected via cookies and similar tools

  3. From third parties we work with

    • Shopify (our store platform)

    • Payment processors (credit/debit card details, billing address)

    • Shipping and fulfillment partners

💡 How We Use Your Information

  • To process and deliver your orders

  • To handle returns, exchanges, or support requests

  • To improve and personalize your shopping experience

  • To prevent fraud and protect security

  • To send marketing or promotional emails (you can unsubscribe anytime)

🍪 Cookies

We use cookies to:

  • Keep your shopping cart working

  • Remember your preferences

  • Improve our Site and analytics

  • Show you relevant ads

👉 You can manage cookies in your browser settings. Blocking them may affect how the Site works.

🤝 Sharing Your Information

We may share information with trusted third parties:

  • Vendors & service providers (payment, shipping, IT, customer support)

  • Marketing partners (ads, promotions)

  • Legal compliance (if required by law, e.g., subpoenas)

  • Business transfers (if Aphoria merges, is sold, or restructures)

We never sell your personal data.

🛡️ Security & Retention

  • We take appropriate steps to keep your data safe, but no system is 100% secure.

  • We keep your data only as long as needed to provide services, comply with legal obligations, or resolve disputes.

👤 Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Limit or withdraw consent for marketing

  • Request a copy of your data (portability)

You can exercise these rights anytime by contacting us.

🧒 Children’s Data

Our services are not directed at children, and we do not knowingly collect information from anyone under 16.

🌍 International Users

If you are outside Canada, please note your information may be transferred to servers and service providers in other countries.

📬 Contact Us

If you have questions or wish to exercise your privacy rights, please contact us at:

📧 contact@aphoria.ca
📍 Oshawa, ON – L1G 6X7, Canada

✨ At Aphoria, we value your trust. Your privacy matters, and we’re committed to keeping your information safe.