Terms of service

📜 Aphoria – Terms of Service

Welcome to Aphoria! By accessing or using our website (www.aphoria.ca) and services, you agree to follow these Terms of Service. Please read them carefully so we’re all on the same page.

1. General Information

  • Aphoria is based in Oshawa, Ontario, Canada.

  • By placing an order with us, you confirm that you are at least 18 years old or have parental/guardian permission.

  • We reserve the right to refuse service to anyone if necessary (for example, in cases of fraud, abuse, or policy violations).

2. Products & Descriptions

  • We do our best to describe our products accurately (scents, sizes, photos, etc.).

  • Please note: colors, shapes, or packaging may vary slightly from photos due to lighting or supplier variations.

  • Custom or personalized products may have small differences, which are part of their handmade nature.

3. Orders & Payments

  • Prices are listed in Canadian Dollars (CAD) unless otherwise stated.

  • Payment is required at the time of purchase. We accept the payment methods shown at checkout.

  • If your payment is declined, we cannot ship your order.

4. Shipping & Delivery

  • We ship orders from Oshawa, ON.

  • Shipping costs and delivery times are shown at checkout.

  • We are not responsible for delays caused by couriers, weather, or customs.

  • Once an order is shipped, you will receive tracking details (if available).

5. Returns & Refunds

  • We have a 30-day return policy. Please see our full Return & Refund Policy for details.

  • Certain items (custom, personal care, sale items, or gift cards) are non-returnable.

6. User Conduct

By using our website, you agree not to:

  • Use our site for unlawful purposes.

  • Copy, resell, or exploit our content without permission.

  • Attempt to hack, disrupt, or misuse our website or services.

7. Intellectual Property

  • All content on www.aphoria.ca (logos, images, text, product designs, etc.) belongs to Aphoria and is protected by copyright laws.

  • You may not use our branding, designs, or materials without written permission.

8. Limitation of Liability

  • Aphoria is not liable for damages resulting from misuse of our products (example: improper handling of diffusers, ingestion, or accidents).

  • Our products are for external use only. Please read labels carefully and use responsibly.

9. Privacy

  • We respect your privacy and handle your information according to our Privacy Policy.

  • By using our site, you consent to the collection and use of information as described there.

10. Changes to These Terms

  • We may update these Terms of Service from time to time.

  • Changes will be posted on this page, and your continued use of our website means you accept the updated terms.

11. Contact Us

If you have any questions about these Terms of Service, reach out to us at:
📧 contact@aphoria.ca

✨ At Aphoria, our goal is to make your shopping experience smooth, safe, and enjoyable. Thank you for supporting our small business!